Food and Beverage Operations Manager
Job DescriptionJOB SUMMARYSupervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures.
Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and accomplish work.
.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR o2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIESManaging Day-to-Day Operations oAssists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
oSupervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
oSupports and supervises an effective monthly self inspection program.
oOperates all department equipment as necessary and reports malfunction.
oSupervises staffing levels to verify that guest service, operational needs, and financial objective are met.
oEncourages and builds mutual trust, respect, and cooperation among team members.
oUnderstands employee positions well enough to perform duties in employees' absence.
oDevelops specific goals and plans to prioritize, organize, and accomplish work.
oMonitors and maintains the productivity level of employees.
oVerifies that all team members/supervisors understand the brand specific philosophy.
oMaintains the operating budget, and verifies that standards and legal obligations are followed.
oAssists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
oCelebrates and fosters decisions that result in successes as well as failures.
oCommunicates areas that need attention to staff and follows up to verify understanding.
oCoordinates cleaning program in all F&B areas (e.
g.
, General clean), identifying trends and making recommendation for improvements.
oEstablishes and maintains open, collaborative relationships with employees.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
oFollows property specific second effort and recovery plan.
oStays readily available/ approachable for all team members.
oDemonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oServes as a role model to demonstrate appropriate behaviors.
oManages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
oTakes proactive approaches when dealing with guest concerns.
oSets a positive example for guest relations.
oStays readily available/ approachable for all guests.
oReviews comment cards and guest satisfaction result with employees.
oResponds in a timely manner to customer service department request.
Additional Responsibilities oProvides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
oProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.
oAnalyzes information and evaluates results to choose the best solution and solve problems.
oPerforms hourly job function if necessary.
oExtends professionalism and courtesy to team members at all times.
oComprehends budgets, operating statements and payroll progress report.
oPerforms other duties, as assigned, to meet business needs.
The salary range for this position is $64,480.
00 to $88,875.
00 annually.
This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Business Administration Business Requirements Communication Courtesy Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and accomplish work.
.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR o2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIESManaging Day-to-Day Operations oAssists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
oSupervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
oSupports and supervises an effective monthly self inspection program.
oOperates all department equipment as necessary and reports malfunction.
oSupervises staffing levels to verify that guest service, operational needs, and financial objective are met.
oEncourages and builds mutual trust, respect, and cooperation among team members.
oUnderstands employee positions well enough to perform duties in employees' absence.
oDevelops specific goals and plans to prioritize, organize, and accomplish work.
oMonitors and maintains the productivity level of employees.
oVerifies that all team members/supervisors understand the brand specific philosophy.
oMaintains the operating budget, and verifies that standards and legal obligations are followed.
oAssists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
oCelebrates and fosters decisions that result in successes as well as failures.
oCommunicates areas that need attention to staff and follows up to verify understanding.
oCoordinates cleaning program in all F&B areas (e.
g.
, General clean), identifying trends and making recommendation for improvements.
oEstablishes and maintains open, collaborative relationships with employees.
oCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
oFollows property specific second effort and recovery plan.
oStays readily available/ approachable for all team members.
oDemonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oServes as a role model to demonstrate appropriate behaviors.
oManages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
oTakes proactive approaches when dealing with guest concerns.
oSets a positive example for guest relations.
oStays readily available/ approachable for all guests.
oReviews comment cards and guest satisfaction result with employees.
oResponds in a timely manner to customer service department request.
Additional Responsibilities oProvides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
oProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.
oAnalyzes information and evaluates results to choose the best solution and solve problems.
oPerforms hourly job function if necessary.
oExtends professionalism and courtesy to team members at all times.
oComprehends budgets, operating statements and payroll progress report.
oPerforms other duties, as assigned, to meet business needs.
The salary range for this position is $64,480.
00 to $88,875.
00 annually.
This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Business Administration Business Requirements Communication Courtesy Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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