Event Technical Specialist (Audio) - Hotel Del Coronado
The approximate hourly range is based on skills & experience $26.
36-$33.
36 per hour.
Position OverviewThe Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.
This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.
Key Job ResponsibilitiesEquipment OperationoEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
oTroubleshoots technical issues and resolve problems quickly as they arise.
oComplies with all Company security and safety measures.
oEnsures equipment is secure from theft and/or damage when in use.
Customer ServiceoProvides excellent service and strives to exceed the expectations and needs of internal and external customers.
oMaintains a positive relationship with all clients through effective communication.
oCollaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
oUnderstands and fosters the hotel/client relationship.
Training/Staff DevelopmentoCreates an atmosphere that fosters the development of technical and leadership skills in other employees.
oProvides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event SupervisionoPerforms advanced work (pre/during/post event) with operations team members.
oSupervises and directs other technicians during an event.
Equipment MaintenanceoAssists team with proper security, storage, transportation, and maintenance of equipment.
oPerforms inventory and forecasting of equipment needs.
Job QualificationsoBachelor's Degree is preferred.
oEncore Technical Level 3 Certification is required.
New Encore team members must be certified by their location within 30 dayso2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic).
New Encore team members must be certified by a qualified proctor within 60 days.
o4
years of field experience in specialty area is required.
o3-5 years of customer service or hospitality experience is preferred.
oAbility to interact professionally and effectively with a diverse work force, customer base and senior level management.
oExperience with project management of multiple tasks/initiatives.
oStrong customer, client and coworker interface experience and abilities.
oA valid driver's license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencieso Ownershipo Hospitalityo Professionalismo ResponsivenessoSafety ConsciousoDevelops TalentoTech Savvyo Manages ComplexityoEnsures AccountabilityoInstills TrustWork EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Coaching And Mentoring Communication Customer Satisfaction Customer Service Forecasting Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
36-$33.
36 per hour.
Position OverviewThe Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.
This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.
Key Job ResponsibilitiesEquipment OperationoEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
oTroubleshoots technical issues and resolve problems quickly as they arise.
oComplies with all Company security and safety measures.
oEnsures equipment is secure from theft and/or damage when in use.
Customer ServiceoProvides excellent service and strives to exceed the expectations and needs of internal and external customers.
oMaintains a positive relationship with all clients through effective communication.
oCollaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
oUnderstands and fosters the hotel/client relationship.
Training/Staff DevelopmentoCreates an atmosphere that fosters the development of technical and leadership skills in other employees.
oProvides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event SupervisionoPerforms advanced work (pre/during/post event) with operations team members.
oSupervises and directs other technicians during an event.
Equipment MaintenanceoAssists team with proper security, storage, transportation, and maintenance of equipment.
oPerforms inventory and forecasting of equipment needs.
Job QualificationsoBachelor's Degree is preferred.
oEncore Technical Level 3 Certification is required.
New Encore team members must be certified by their location within 30 dayso2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic).
New Encore team members must be certified by a qualified proctor within 60 days.
o4
years of field experience in specialty area is required.
o3-5 years of customer service or hospitality experience is preferred.
oAbility to interact professionally and effectively with a diverse work force, customer base and senior level management.
oExperience with project management of multiple tasks/initiatives.
oStrong customer, client and coworker interface experience and abilities.
oA valid driver's license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencieso Ownershipo Hospitalityo Professionalismo ResponsivenessoSafety ConsciousoDevelops TalentoTech Savvyo Manages ComplexityoEnsures AccountabilityoInstills TrustWork EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Coaching And Mentoring Communication Customer Satisfaction Customer Service Forecasting Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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