Front Desk Supervisor - Shore House
4.
0 Coronado, CA Coronado, CA Full-time Full-time $23 - $25 an hour $23 - $25 an hour 23 hours ago 23 hours ago 23 hours ago Front Desk Supervisor - Shore House The Shore House Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guest in accordance with Hilton and Curio Standards.
Position
Summary:
As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service.
What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby/front drive traffic and adjust staffing accordingly Room assignments, room changes, room upgrades for day of and future reservations The hourly range for this role is between $23.
00 to $25.
00 per hour depending on experience.
Qualifications The success in this role will demonstrate itself through the following attributes and skills:
Works with a positive can-do attitude.
Excellent verbal and written communications skills.
Ability to multitask and attention to detail.
Ability to dissect common problems and create service solutions to improve guest experience and team morale.
Service from the HEART approach toward guests and the team.
Required Qualifications Minimum Education:
High School Diploma or GED Minimum Years of
Experience:
6 Months Front Desk Experience Excellent verbal and written communication skills.
Ability to provide directions, prioritize tasks, solve problems, execute under pressure, and follow through as required.
Must be friendly, outgoing, self-motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.
Preferred Qualifications Minimum Years of
Experience:
1 Year Front Desk Experience Minimum Years of
Experience:
1 Year Hilton Front Desk Experience Minimum Years of
Experience:
6 months leadership experience Minimum Years of
Experience:
Two years of luxury experience PHYSICAL REQUIREMENTS Frequency Key:
Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Hearing Constant Talking Constant Near Vision Constant Far Vision Constant Sitting Occasional Crouching/Bending/Stooping Occasional Reaching Occasional Grasping Occasional Standing Constant Walking Constant Crouching/Bending/Stooping Constant Pushing/Pulling Occasional Climbing stairs Constant Lifting/Carrying (25 lbs.
) Occasional Smell Rare Travel Rare What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Coronado, CA Coronado, CA Full-time Full-time $23 - $25 an hour $23 - $25 an hour 23 hours ago 23 hours ago 23 hours ago Front Desk Supervisor - Shore House The Shore House Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guest in accordance with Hilton and Curio Standards.
Position
Summary:
As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service.
What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby/front drive traffic and adjust staffing accordingly Room assignments, room changes, room upgrades for day of and future reservations The hourly range for this role is between $23.
00 to $25.
00 per hour depending on experience.
Qualifications The success in this role will demonstrate itself through the following attributes and skills:
Works with a positive can-do attitude.
Excellent verbal and written communications skills.
Ability to multitask and attention to detail.
Ability to dissect common problems and create service solutions to improve guest experience and team morale.
Service from the HEART approach toward guests and the team.
Required Qualifications Minimum Education:
High School Diploma or GED Minimum Years of
Experience:
6 Months Front Desk Experience Excellent verbal and written communication skills.
Ability to provide directions, prioritize tasks, solve problems, execute under pressure, and follow through as required.
Must be friendly, outgoing, self-motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.
Preferred Qualifications Minimum Years of
Experience:
1 Year Front Desk Experience Minimum Years of
Experience:
1 Year Hilton Front Desk Experience Minimum Years of
Experience:
6 months leadership experience Minimum Years of
Experience:
Two years of luxury experience PHYSICAL REQUIREMENTS Frequency Key:
Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Hearing Constant Talking Constant Near Vision Constant Far Vision Constant Sitting Occasional Crouching/Bending/Stooping Occasional Reaching Occasional Grasping Occasional Standing Constant Walking Constant Crouching/Bending/Stooping Constant Pushing/Pulling Occasional Climbing stairs Constant Lifting/Carrying (25 lbs.
) Occasional Smell Rare Travel Rare What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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