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Customer Information Representative

Summary
The Customer Information Representative answers all incoming calls according to PBX or UA5200 guidelines. Prioritizes emergent hospital code calls; provides clear and concise public PBX intercom overhead paging and announcements, promptly and accurately facilitates all hospital code calls and notices, directs/connects all external and Internal customers calls to appropriate destinations.
The Customer Information Center is committed to providing excellent customer service. As a provider of customer service and communicative needs, the Customer Information Center consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety) and procedures. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
Sharp Coronado Hospital and Healthcare Center is a 181-bed acute care hospital with services including sub-acute and long-term care, rehabilitation therapies, and emergency services. The hospital was opened and fully-funded by the citizens of Coronado who continue to participate in an active foundation and auxiliary.
Sharp Coronado incorporates many personalized aspects into its care philosophy ? including patient empowerment, patient and family education, and a physical environment that promotes healing through complementary therapies such as clinical aromatherapy, massage and Healing Touch. Sharp Coronado Hospital is one of the first five hospitals nationally to be designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.
Additional physical requirements of position may be discussed during interview.
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.
Keywords: PBX, Operator, Call Center, Customer Service, CIR

Location
This position is located in Coronado, San Diego County
Hours
Per Diem, 11:00am-7:30pm, availability required for Saturday and Sunday
Required Skills and Qualifications
High school graduate or equivalent preferred
Knowledge of customer service strategies and tactics
Ability to deal with different people and temperaments
Ability to work with computer keyboard, CRT and input data
Three to five years? experience in a high contact customer service position or equivalent setting with demonstrated above standard performance
Experience in dealing with multiple demands simultaneously
Preferred Skills and Requirements
Experience working in a hospital setting
Knowledge of switchboard (PBX or UA5200) use and overhead paging systems

Job: Clerical Jobs
Organization: 84700 - Customer Information Center
Title: Customer Information Representative
Location: Coronado-Coronado Hospital
Requisition ID: 90883


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