Group Reservations Coordinator

A Group Reservations Coordinator will use strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via email/phone.

What will I be doing?

As a Group Reservations Coordinator, you would be responsible for assisting group reservations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Answer calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
  • Build Group SRPs. Audits OnQ PM, R&I and Passkey for reservations, inventory and rate accuracy. Looks for special requests, coding issues and billing accuracy.
  • Reviews actualized rooms for potential billing errors.
  • Reviews group pick up, assists in forecasting and ensuring proper availability.
  • Provide and maintain professional, sincere, courteous, concise and knowledgeable service and communication to all guests and associates.
  • Demonstrate expertise in all areas of reservations process, systems, and general operations of the hotel
  • Coordinate group room reservations and related functions with in-house departments and group contacts

  • Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests

  • Coordinate tasks with other departments. Ensure they are completed on time and that they meet appropriate quality standards

  • Consistency and attention to detail are critical for this role. Several departments throughout the property are reliant upon the information we provide and the ability to maintain the satisfaction of our groups

  • The start date for this position will be January 2019.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



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