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Conference Manager

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.
Job Specific
Receives convention files from Sales Department and reviews them for accuracy and thoroughness
Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later.
Provides written and verbal communication to client regarding the management of their account
Assists Director of Conference Management and Catering with menu development as needed
Maintains contact with client on a regular basis to develop a relationship
Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Sends all Banquet Event Orders to clients for their review
Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
Prepares group resumes containing details of all reservation, billing, and Banquet Event Order information
Evaluates changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
Schedules and coordinates pre-convention meetings for all assigned groups
Ensures that information regarding daily group functions are clearly posted via the hotel's guest information system and in general meeting areas
Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in Delphi
Must meet specified monthly/annual booking goals as established during annual budgeting process
Prepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groups
Works on special projects as assigned by Director Conference Management and Catering
Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order
Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

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