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Senior PC Technician

Description

Mission Statement
USSOCOM's mission is to Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. As a member of our team, you will partner with SOF military and civilian members to directly support this mission by providing world-class Information Technology services and support that connect over 60,000 users around the world. Job Description
The Senior PC Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support. Senior PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be experienced in implementation and administration of insfrastructure services like FTP, IIS, DNS, DHCP and GPOs. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Selected candidates may supervise PC Technician support teams.
Typical Duties
Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution
Configuring multiple devices including personal device support and configuration
Removing old equipment and performing data migration to new machines
Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization

Qualifications

Required Education:
Associate s degree or equivalent from two-year college or technical school. Eight years or more of related experience will be considered in lieu of formal education.
Required Experience:
Years: 5
Description: Previous experience working as a PC Technician
Required Certification: Employment is contingent upon keeping required certifications current

MCSA: Windows 10
DoDD 8570. 01-M IAT II or higher
Preferred Qualifications:
Preferred Education: <>
Preferred Experience: Experience using BMC Remedy ticketing system software
Preferred Certifications: MCSA: Office 365; ITIL ITSM (Foundations)
Essential Functions
Work Environment
Work will be performed inside a large facility or outdoors and in inclement weather conditions (i. e. heat, ice, wind, snow, rain). An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements. Position may require night and weekend work.
Physical Requirements
Climbing, working at heights and in small confined spaces such as under raised floors and desks. Must be able to stand, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Must be able to Lift and transport equipment up to 50 pounds.
Equipment and Machines
Operating vehicles, hand tools, power tools, ladders and test equipment.
General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
Servers, switches, routers and other computer equipment that supports the network environment.
Attendance
Work assignments dependent on requirements by the client. It is important to be able to work at least 8 hours a day for 5 days per week (Monday through Friday).
On-Call or after hours support may be required
Travel
Continental and Oversees travel may be required. It is important to maintain a current passport.
Other Essential Functions
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client s standards. Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i. e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.

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